Privacy Policy

Last updated: May 2026 · healpeptides.net

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, and password when you create an account on our tracker app.
• Order information: Name, email, shipping address, product selection, and order details when you place an order.
• Research tracker data: Peptide protocols, dosing logs, and wellness tracking data you enter into the app. This data is stored locally on your device and optionally synced to our secure cloud database.
• Lab analysis data: Blood work values you submit to our AI Labs analysis tool. This data is processed in real-time and not stored permanently on our servers.
• Communications: Messages you send us via email, WhatsApp, or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations.
• Provide and maintain our research tracker application.
• Send transactional emails (order confirmations, account verification, password resets).
• Respond to your inquiries and provide customer support.
• Improve our products, services, and website experience.
• Comply with legal obligations.

3. Data Storage & Security

Your account data and research tracker information is stored securely using the following infrastructure:

• Authentication: Netlify Identity (Netlify, Inc.) — passwords are hashed and never stored in plain text.
• Tracker & protocol data: Supabase (PostgreSQL) with row-level security — your data is only accessible by you.
• Email delivery: Resend (Resend, Inc.) for transactional emails.
• Hosting: Netlify (Netlify, Inc.) with global CDN and HTTPS encryption.

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell or rent your personal information. We may share data only in the following limited circumstances:

• Service providers: Third-party services listed above (Netlify, Supabase, Resend) that help us operate our platform, bound by their own privacy policies.
• Legal requirements: If required by law, regulation, or valid legal process.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets.

5. Your Research Data

The peptide tracking data, dosing logs, and lab results you enter into our app are yours. You can delete your account and associated data at any time by contacting us at support@healpeptides.net. We will process deletion requests within 30 days.

6. Cookies & Local Storage

Our tracker application uses browser local storage to save your preferences and research data on your device. We use minimal cookies necessary for authentication. We do not use advertising or tracking cookies.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us immediately.

8. International Users

HEAL Peptides operates from Costa Rica. If you access our services from outside Costa Rica, your information may be transferred to and processed in Costa Rica or other countries where our service providers operate. By using our services, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address. The updated policy will be effective as of the date posted.

10. Contact Us

For questions, data requests, or to exercise your privacy rights, contact us at:

support@healpeptides.net